Fydelia CRM Data Privacy and Protection Policy Fydelia is a customer relationship management (CRM) solution developed by Jokalante, designed to help institutions centralize, analyze, and secure data related to their beneficiaries and clients, especially in low-connectivity or highly multilingual environments. By using the Fydelia platform, each user, partner, or administrator acknowledges having read, understood, and accepted this privacy policy, which defines Jokalante's commitments regarding the processing and protection of personal and professional data. Fydelia collects various categories of information: identification data (name, number, email address), data related to end customers (feedback, subscriptions, exchange histories), commercial data (offers, areas of intervention), technical data (IP address, device used, connection type), and information from campaigns conducted via the CRM (feedback, engagement levels, field agent tracking). This data is used exclusively for professional purposes, within the framework of the services provided by Fydelia. All information is hosted on secure servers. We use robust security measures, such as encryption of sensitive data, strong authentication, connection monitoring, and regular backups, to prevent any loss, leakage, or unauthorized access. Only authorized users have access, in accordance with the roles defined within client organizations. Jokalante commits never to sell, rent, or transfer your personal data to third parties without your explicit consent. Data is only shared in case of legal obligation or to respond to a duly justified regulatory request. Users have the right to access, rectify, delete, and port their data. They can also object to certain processing by contacting us at the following address: contact@jokalante.com Data is retained only for the duration necessary to achieve the CRM objectives, except in case of explicit request or legal obligation for extended retention. Jokalante may modify this policy at any time to adapt to regulatory or technological developments. Any update will be published on the platform and considered accepted if you continue to use Fydelia. For any questions regarding this policy, you can write to us at: contact@jokalante.com or by mail to our headquarters in Dakar, Senegal.